Last updated: 04/11/2025

1. Introduction

Welcome to Salt & Oak (“we”, “us”, “our”). This policy covers how we collect, use and handle your personal information via our website – https://salt-and-oak.netlify.app/ (“Site”) – as well as our terms for purchases if you buy through the Site.

By using our Site or purchasing from us, you agree to the terms below. If you don’t agree, please don’t use the Site or make a purchase.

2. Our Services

Salt & Oak provides [describe what you sell/offering: e.g., “coastal-inspired home décor and lifestyle products shipped within Australia”] (or adjust accordingly). We may change the range of products, services and the terms of sale at any time.

3. Privacy & Data Collection

3.1 What we collect

We may collect:

• Personal information: e.g., your name, email address, billing/shipping address, phone number, payment information.
• Non-personal information: e.g., browser or device type, IP address, pages visited, time of visit, click patterns, cookie data.

3.2 How we use your information

We use your information to:

• Process and fulfil your orders (including payment, shipping, returns).
• Communicate with you (order updates, customer support, marketing if you’ve opted in).
• Improve our Site, services and customer experience.
• Comply with legal obligations (e.g., tax, consumer law) and to protect our rights.

3.3 Sharing & Disclosure

We don’t sell your personal information. We may share your data with third-party service providers (e.g., payment processors, shipping partners, email platforms) only to the extent necessary to provide our services. We may also disclose your information if required by law or to protect our rights or others.

3.4 Cookies & Tracking

Our Site uses cookies and similar technologies for site functionality, analytics and marketing. You can manage or disable cookies through your browser, but doing so may impact the Site’s performance and your experience.

3.5 Data Retention & Security

We take reasonable steps to protect your information from unauthorised access, disclosure or alteration. We keep your personal data only as long as reasonably required for the purposes above (or as required by law). If you’d like to request deletion or correction of your data, please contact us (see section 8).

4. Terms of Sale / Purchases

4.1 Pricing & Payment

Prices on the Site are quoted in Australian Dollars (AUD) unless otherwise specified and include/exclude GST as stated. Payment must be made in full at time of purchase (or as otherwise agreed). We accept payment methods listed at checkout (e.g., credit card, PayPal, etc.).

4.2 Shipping & Delivery

We ship to [Australia / specify regions] unless otherwise stated. Estimated delivery times will be shown at checkout and may be affected by external factors beyond our control. Shipping fees, taxes or duties (if applicable) will be clearly indicated at checkout.

4.3 Returns, Refunds & Cancellations

If you change your mind, you may cancel your order within [X days] provided the product is unused and in original condition (for physical goods) or before download/access (for digital goods, if applicable). To request a return or refund, please contact us at the email below. We reserve the right to refuse refunds/returns if the product is damaged, used, or outside the allowed timeframe.

For digital goods: once accessed/downloaded, refunds may not be possible unless required under the Australian Consumer Law.

4.4 Consumer Guarantees

Under the Australian Consumer Law (ACL), customers have certain rights and guarantees that cannot be excluded. These include guarantees that goods are of acceptable quality, fit for purpose and match their description. In the event a product fails to meet a guarantee, you may be entitled to a repair, replacement or refund.

5. Intellectual Property

All content on this Site – including text, graphics, logos, images, designs, downloads – is owned or licensed by Salt & Oak unless stated otherwise. You may not reproduce, distribute, modify or create derivative works without our prior written consent.

6. Limitation of Liability & Disclaimers

To the fullest extent permitted by law:

• We are not liable for any indirect or consequential loss or damage arising from your use of the Site or purchase of our products.
• The Site and our services are provided “as is” and “as available”. We make no express or implied warranties other than those required by law.
• Other than your rights under the ACL or other applicable law, our liability to you is limited to the purchase price of the goods you purchased from us.

7. Changes to this Policy

We may update this policy from time to time to reflect changes in our practices, services, or legal requirements. The “Last updated” date at the top indicates the current version. By continuing to use the Site after changes are posted, you agree to the revised policy.

8. Contact Us

If you have any questions, concerns or requests regarding this policy or your personal information, please contact us:
Phone: (08) 6385 6806
Business Name: Salt & Oak
Address: 251 W COAST DRIVE, NORTH BEACH WA 6020